Address delivered at
HR Meet of Mahindra & Mahindra on Dec 18, 2013
[This is the first part of my speech “Making our
Workplace Competitive, Fair and Inclusive.” It focuses on
making the workplace competitive. The second and the third parts will follow
soon.]
The theme for my talk is “how
to make our workplace competitive, fair and inclusive.” I beg to submit that
the answer is “Promote dialogue and sensitivity within the organisation – the latter
through ‘appreciation of reality.’”
The
very first word is ‘Competitive.’ It is all about achievement. Not just
achievement but it is about relative achievement. We must get it right. So here
is the story.
How
good player can we become
This
story is about Tim Gallwey who was a tennis coach. He organised a tennis
tournament at a sales conference. But it was with a strange rule: [quote] winner
of each match would be out of the tournament, and the player who lost would
advance to the next round. Think of this: the loser was rewarded for losing,
and the winner was sent to the side-lines. If this is the structure, what is
the point of playing if "winning" got you nowhere?
Each
player had to confront the question of why he was playing the game. The
conventional answer, especially among salespeople, is that they play to win.
Tim's answer was that there is a better game to play, and that is to play to
learn, to play to fulfil your own potential.
If
they lost to their opponent, they would be treated as a winner. In the face of
this, they were free to shift their focus from winning or losing to simply
playing for the experience itself, playing to see how good a player they could
become. Philosophically, they were asked to stop dancing to the tune defined by
the external world around them and encouraged to play according to their own
internal message. The tennis tournament offers a metaphor for what is possible
in the workplace. [Unquote]
There
are three catch phrases here – ‘shifting focus to playing for experience itself
and playing to see how good a player we could become,’ ‘stop dancing to tune of
external word around us,’ and ‘play according to internal message.’
This
neatly sums up the very first basic question: ‘Who is it that we are competing
against?’ And we just got the answer. We are competing against ourselves. Each
one of us is there not really to beat others, which might be incidental, we are
there to discover ourselves, create a meaning in what we do.
Have
we got it right? Let us see what Michael Jordan says:
“I have missed more than 9,000 shots in my
career. I have lost almost 300 games. On 26 occasions I have been entrusted to
take the game winning shot, and I missed. I have failed over and over and over
again in my life. And that is why I succeed.” - Michael Jordan
Isn’t that interesting? We are listening to one
of the all-time great in basketball game. His biography on the National
Basketball Association (NBA) website states, "By acclamation, Michael
Jordan is the greatest basketball player of all time.” He is not even referring
to any of his rivals, but he is alluding to his failures as learning
experiences.
If you have watched Sachin speaking on success
mantra, he does not even refer to anyone else. In order to succeed, prepare
yourself hard, he says.
I was once making a presentation about
Performance Management System in the company where I worked. One manager asked
me, “Please tell me what I should do to be among the top 10%.” Instead of
answering a question directly I asked him what advice would he give to his son
or daughter if they ask ‘Dad, tell me how can I rank first in the class?’ The
only answer is ‘Do your best!’
The point I am making is that the real
competition is against oneself only. Unfortunately there are many
misconceptions about competition. Kohn dropped a bombshell on the deeply held
beliefs of many managers when he said, ‘superior performance not only does
not require competition; it usually seems to require its absence.’
Compete
against an external competitor, but promote dialogue within the organisation
Deming said the same thing in different words. But why then
we encourage competition? Dr Pfeffer and Dr Sutton say that employed persons do
“intellectual tasks that
require learning and inventing new ways of doing things are best performed
under drastically different conditions than tasks that have been done over and
over again in the past. People are better at learning new things, being
creative, and doing intellectual tasks of all kinds when they don’t work under
close scrutiny, they don’t feel as if they are constantly being assessed and
evaluated, and they aren’t working in the presence of direct competitors.”
In other words allow
people space, allow them to work and learn at their pace, and guide them but do
not be evaluative.
The next question is ‘Is competition bad always?’
Obviously not, but only in certain circumstances. Competition
does something good to an organisation when it is external, and not internal. There cannot be greater mistake than
promoting competition within an organisation. With the present day set up,
competition is often promoted among business units of the same organisation.
This generates very objectionable behaviour. Accounts get fudged. Accidents are
neither recorded nor reported. People are employed and paid on voucher to avoid
getting counted in manpower numbers.
This is what Toyota says, “The spirit of competition is
one of the principles of The Toyota Way which states “Competition further
improves our organisation and its ability to add value.” The key here is that
Toyota wants most of the competition to be with other companies and not within
different departments.
So we know two things: Internal competition is bad,
competition with external entity may be ok. How do we promote internal
competition? First we must take a look at the compensation system. As Prof
Cliff Norman says, ‘If you see reasonable people doing stupid things then look at the reward
system.’ We must do everything to root out internal competition. I read about the
reward policy of PPG of USA with whom Asian Paints had a joint venture. It made
three statements: Reward those who have performed outstandingly, reward those
who have been over a period been stable and consistent performers, and reward
those whose performance has taken a big leap forward!
I like what Dr Jeffery Pfeffer says, “Pay
people well, and do everything to take their attention off money.” Meaning:
make work interesting.
How
to promote competing against oneself
And let us return to the other aspect – competing
with oneself. How to promote it? There may be many ways, but those among you
who have experienced a strong mentoring will readily agree with me when I say
‘Have a dialogue with the concerned person.’ I had the same boss for thirty
years. Some of my conversations with my boss were very disturbing, unnerving,
many of those made me uncomfortable, yet I recognize that without those
conversations I could not have grown – my performance would have been worse.
The challenge before HR Manager is how to induce
and promote such dialogues? There is no ready-made solution. We have to devise our ways, we have to experiment, the
organization consists of people at all maturity levels, so experimentation
gains greater importance, but the direction is now clear.
Vivek